FAQs
Find answers to the most frequently asked questions about THE NICI.
Something else you’d like to know? Please get in touch with the team.
Please click the following links to take you to the questions most relevant to you.
Getting to our Hotels
Please find our addresses below:
THE NICI Bournemouth:
West Hill Road, Bournemouth, BH2 5EJ
THE NICI New Forest:
South Baddesley Road, Lymington, SO41 5ZB
THE NICI Newquay:
East Street, Newquay, Cornwall, TR7 1DB
Yes, we do have parking available for our guests at our hotels. Please note that spaces are offered on a first-come, first-served basis and cannot be guaranteed. THE NICI Newquay and THE NICI Bournemouth parking is charged at £27 per night.
Arrival and Booking Information
Check-in is from 3:00pm. If you’re arriving later than 11:00pm, please let our reception team know. Check-out is 11:00am.
While we can’t guarantee an early check-in, if you arrive early and your room is ready, it’s all yours! Late check-out is available up until 12:00pm at a charge of £35.
Please see our Terms and Conditions page on our website.
Room Information
We love dogs at THE NICI and want to make sure your pup has a great holiday with us too! We have a variety of dog friendly rooms available at all of our hotels. Your furry friend will be well looked after with its own bowl and bed provided. Please note there is an additional charge of £30 per dog, per night.
When the bed’s that comfy, why leave? Order delicious food and drink straight to your room at the push of a button. We’ll even bring your breakfast in bed! Our room service menu is available 24 hours with a full menu starting after 7:00am (breakfast); after 10:00pm we go to a limited menu.
Being together is easy at THE NICI. We have a great selection of adjoining rooms, across all of our properties. Call our Reservations Team and they will be able to help find you the best available rooms for your group.
If you’re celebrating a big birthday or anniversary during your stay, or need some extras for the room, we can help. From balloons, flowers or chocolates in your room, to Champagne on arrival or bespoke requests, it’s all possible, just call our guest services team.
Many of our rooms can accommodate cots and extra beds. Our extra beds are z-beds, suitable for small children under 10. Please contact reception for availability.
Fully accessible rooms will be available to book shortly. We currently offer rooms with walk-in showers and have a small lift to all floors of the hotel.
Restaurants & Bars
Yes! You are more than welcome to join us for breakfast in our restaurants between 7:00am-10:00am weekdays and 7:30am-10:30am on weekends. Please note that on busier days we may not be able to accommodate walk-ins.
No reservation is needed – just turn up and we’ll find you a spot! Of course, lots of hotel guests and locals alike love to escape to THE NICI, so if it does fill up, we’ll do our best to accommodate you and can’t wait to welcome you.
Smart casual resort wear is the norm here at THE NICI. Away from the spa or pool, please wear shoes and no pool attire (swimsuits, robes etc.) in the inside restaurant and bar areas.
Yes, you can share the love with THE NICI gift vouchers – available to buy on the Vouchers page on our website, or in person at reception.
We do offer parking for guests that are joining us to dine on a first come, first served basis. All parking across all properties is subject to availability.
We highly recommend making a reservation in advance for all of our restaurants, as we can get very busy. However, we will always do our best to accommodate walk-ins whenever possible.
Please find opening times for restaurants below:
South Beach – NICI Bournemouth
Breakfast served Monday – Friday 7.00 – 10.00
Breakfast served Saturday – Sunday 7.30 – 10.30
Lunch served 12.00 – 15.00
Afternoon Tea served 15.00 – 17.00 (must be booked 24 hours in advance)
Dinner is served 18.00 – 21.00
Old Harry Rocks – NICI Bournemouth
Food served between:
Monday – Thursday
Lunch: 12.00 – 14.30, Dinner: 18.00 – 21.00
Friday & Saturday
Lunch: 17.30 – 21.30, Dinner: 18.00 – 21.00
Sun: 12.00 – 20.00
Marthas – NICI New Forest
Food served between:
Monday – Thursday
12.00 – 17.00 and 17.30 – 20.30
Friday & Saturday
17.30 – 21.30
Sunday
12.00 – 18.00
Elms Cafe – NICI New Forest
Opening at 7am
Breakfast served 7.00 – 10.00
Lunch served Monday – Thursday 11.30 – 21.00
Lunch served Friday – Saturday 11.30 – 21.30
Lunch served Sunday 11.30 – 21.00
Amalfi’s – NICI Newquay
Opening at 7am
Breakfast served 7.00 – 10.00
Lunch served Monday – Thursday 11.30 – 21.00
Lunch served Friday – Saturday 11.30 – 21.30
Lunch served Sunday 11.30 – 21.00
Spas
Spa Days: Those attending any of our Spa Days must be aged 16 years and over
Treatments: Those having treatments must be aged 16 years and over
Children’s Splash Times: Children under 16 years must be supervised by an adult and are allowed during designated children’s swim times.
Children Indoor Splash Times – 9:00 – 10:00 / 16:00 – 17:00
Children are allowed to use our outdoor pool at any time during the opening hours.
You must be a member, resident or spa day guest to use the spa facilities. You can not book use of the spa facilities without being a member, resident or spa day guest.
It is vital that mothers-to-be advise us when making any treatment bookings so that we can advise which treatments we can offer you during the different stages of your pregnancy. If anything changes in between making your booking and time of treatment, please contact us so we can make the right changes to your treatment for you.
It is strongly recommended that the hydrotherapy pool, sauna and steam room are not used during any stage of pregnancy due to risk of overheating.
Should you wish to cancel treatment, we kindly request 48 hours’ notice to avoid a cancellation charge. Cancellations made within 24 hours of arrival for any spa day, experience, or treatment will be charged in full. Spa days are non-transferable, and full payment is required upfront.
Facilities
From running machines and spin bikes, to free weights and yoga mats, our fully equipped gym is available during opening hours.
There’s plenty to keep your little ones entertained. All of our hotels offer private cinema’s and children’s playrooms stocked with electronic games, books, table football and board games.